Features
Everything You Need to Bring Customers Back
Send WhatsApp campaigns, answer questions automatically, turn Instagram comments into conversations and handle every chat with your team. All on the official WhatsApp Business API.
WhatsApp campaigns
Send One Message to Thousands of Customers
Have a new offer, a new collection or a festival sale? Send it to all your customers on WhatsApp at once, without messaging anyone one by one.
- Add a photo, your offer and buttons like “View Collection” or “Visit Store”
- Use Meta-approved message templates, the official way to send bulk messages
- Send now or schedule for later
- See how many messages were sent and delivered
- Customer replies come straight into your shared inbox
Customer lists, tags & groups
Send the Right Message to the Right Customers
Bring in the customer list you already have and organise it your way. Then pick exactly who should get each campaign.
WhatsApp chatbot
Answer Customers Even When You’re Busy
Most customers ask the same questions: price, timings, location, availability. Your WhatsApp chatbot answers them instantly, day and night.
- Keyword auto-replies: reply to words like “price”, “timings” or “location”
- FAQs: set answers to your most common questions once
- Flows: guide customers step by step, like booking a visit or browsing a catalogue
- AI answers: reply naturally to questions you didn’t set up in advance
- Lead collection: capture names and needs so your team can follow up
The chatbot works on WhatsApp. AI answers use the AI credits included in your plan.
Hi, what are your timings on Sunday?
Auto-replyWe’re open 10 AM – 6 PM on Sundays. Would you like to book a visit?Book a visitView offers
Do you have the new bridal collection?
AI answerYes! Our new bridal collection arrived this week. Share your name and we’ll send you the catalogue.
Anjali
Lead savedThanks, Anjali! Our team will send the catalogue shortly.
Instagram automation
Turn Instagram Comments into Conversations
Every “price?” comment is a customer ready to buy. Reply to them instantly and move the conversation to DMs, where it’s easier to close the sale.
- Comment to DM: automatically send details privately when someone comments on your post
- Automatic comment replies: reply publicly so every comment gets an answer
- Never miss a comment, even on busy sale days
- DM conversations land in the same shared inbox as WhatsApp
Shared team inbox
Every WhatsApp and Instagram Chat in One Place
No more passing one phone around the shop. Your whole team can see and reply to customer messages from one inbox.
- WhatsApp and Instagram messages together
- Several team members can reply at the same time
- Replies to your campaigns come here too, so no lead is lost
- Starter includes 3 users, Growth 10 and Pro 25
Official, Safe and Easy to Start
Pyngdesk is built on Meta’s official WhatsApp Business API, so you can message customers the right way.
Official WhatsApp API
Pyngdesk is a Meta Tech Provider. Bulk messages go out using approved templates.
Keep your number
With WhatsApp coexistence, use your existing business number on the WhatsApp Business app and Pyngdesk together. Or connect a new number.
Clear pricing
Your plan covers Pyngdesk. WhatsApp message charges from Meta are paid directly to Meta.
Compare Plans
Every plan includes all features. Choose based on your team size and how many customers you message.
| Starter | Growth | Pro | |
|---|---|---|---|
| Team members | 3 | 10 | 25 |
| Campaign messages / month | 15,000 | 50,000 | 1,00,000 |
| AI credits | 150 | 750 | 2,500 |
| Storage | 2 GB | 10 GB | 50 GB |
| Bulk WhatsApp campaigns | ✓ | ✓ | ✓ |
| Customer lists, tags & groups | ✓ | ✓ | ✓ |
| WhatsApp chatbot | ✓ | ✓ | ✓ |
| Instagram comment to DM & auto replies | ✓ | ✓ | ✓ |
| Shared WhatsApp & Instagram inbox | ✓ | ✓ | ✓ |
| Monthly price (excl. GST) | ₹1,499 | ₹4,999 | ₹12,999 |
Ready to Bring Your Customers Back?
Start your 7-day free trial, or message us on WhatsApp and we’ll show you how Pyngdesk works for your business.